Shipping policy

Shipping Policy

Effective Date: 08/15/2026

This Shipping Policy explains how orders placed on shawnova.com are processed, fulfilled, and delivered. It should be read alongside our Terms of Use and our Refund, Return & Exchange Policy.

1. Order Processing

Orders are typically processed within 1–3 business days of purchase. Processing time refers to the time it takes to confirm and prepare your order before it ships — it is separate from transit time.

You will receive an email confirmation when your order is placed, and a separate shipping confirmation with tracking information once your order ships.

2. How Orders Are Fulfilled

We work with a network of third-party suppliers to source and fulfill the products sold on our Site. Depending on the item, your order may be prepared and shipped by a different supplier than another item in the same purchase. Examples of the types of supplier partners we may work with are not exhaustive, and our supplier network may change over time as we add or discontinue product lines.

Because fulfillment happens at the supplier level:

  • Shipping times vary by product and supplier, and estimated delivery windows shown at checkout or on product pages are good-faith estimates, not guarantees.
  • Orders containing multiple items may arrive in separate packages, at different times, from different suppliers. You will receive tracking information for each shipment.
  • Packaging, branding, and included materials (such as packing slips) may vary by supplier.

3. Shipping Costs

Shipping costs are calculated at checkout based on your order's contents, weight, and delivery destination, unless a promotional free-shipping offer applies (including any free-shipping benefit tied to your Shawnova Circle tier). Applicable shipping charges will always be shown before you complete your purchase.

4. Order Tracking

Once your order ships, you will receive tracking information via email. Because orders may ship from multiple suppliers, you may receive more than one tracking number per order. Please allow up to 48 hours after receiving a tracking number for carrier scan updates to appear.

5. Estimated Delivery Times

Estimated delivery times will be displayed on product pages or at checkout where available. These estimates reflect typical processing and transit times but are not guaranteed, and actual delivery may be faster or slower depending on supplier location, carrier performance, weather, customs (for any international shipments), or other factors outside our control.

6. Delayed, Lost, or Missing Packages

If your order is significantly delayed, shows as delivered but was not received, or appears lost in transit:

  1. Contact us at support@shawnova.com with your order number.
  2. We will work with the relevant supplier and/or carrier to investigate and, where appropriate, arrange a replacement or refund consistent with our Refund, Return & Exchange Policy.

We ask that you allow a reasonable window past the estimated delivery date (typically 5–7 additional business days) before a package is treated as lost, since carrier tracking can occasionally lag behind actual transit status.

7. Incorrect or Incomplete Shipping Addresses

You are responsible for providing a complete and accurate shipping address at checkout. If a package is delayed, returned, or lost due to an incorrect or incomplete address provided by you, we will do our best to assist in resolving the issue with the supplier or carrier, but additional shipping charges or fees may apply to correct or reship the order.

8. Refused or Undeliverable Packages

If a package is refused at delivery or returned to the supplier as undeliverable through no fault of ours, you may be responsible for the original shipping cost, and any reshipment will be subject to an additional shipping charge.

9. International Shipping

We do not ship internationally. 

10. Questions About Your Order

Email: Support@shawnova.com