Refund policy

Returns. Simplified.

Shawnova Refund, Return & Exchange Policy

Effective Date: 08/15/2026

We work with a network of trusted suppliers to bring you products directly from the source. Because of this, returns and refunds are handled a little differently than a traditional retailer — here's exactly how it works, so there are no surprises.

1. How Returns Work With Us

Most items we sell ship directly from our third-party suppliers. This means:

  • Return eligibility, timelines, and conditions are set by the individual supplier for each product, and may vary from item to item. Product-specific return windows (if any) are noted on the product page at checkout.
  • Anything outside a supplier's stated return policy is handled at our discretion. This means that even if a supplier doesn't accept a return, we may still choose to offer store credit, a partial refund, or another accommodation on a case-by-case basis. We look at situations individually — reach out and we'll work with you.

2. Standard Return Window

Unless a shorter or longer window is listed on the product page, the standard return window is 30 days from the date of delivery for eligible, unused items in original condition and packaging.

To start a return:

  1. Email support@shawnova.com with your order number and reason for return.
  2. We'll confirm eligibility based on the supplier's policy for that item and provide return instructions.
  3. Once the item is received and inspected by the supplier (or by us, where applicable), your refund or exchange will be processed.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered:

  • Contact us within 7 days of delivery with your order number and photos of the issue.
  • We will work with the supplier to arrange a replacement, exchange, or full refund at no additional cost to you — this is not subject to the standard return window restrictions above.

4. Non-Returnable Items

Some items may not be eligible for return due to their nature (e.g., final sale items, personalized/custom products, intimate items, or items explicitly marked "final sale" on the product page). These exclusions will always be clearly noted before you complete your purchase.

5. Refund Method and Timing

  • Approved refunds are issued to your original payment method within 5–10 business days of the return being received and approved.
  • Shipping charges are non-refundable unless the return is due to our error or a defective/damaged item.
  • Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

6. Exchanges

If you'd like a different size, color, or item instead of a refund, let us know when you start your return. Exchanges are subject to product availability from the supplier; if the requested item is unavailable, we will offer a refund or store credit instead.

7. How Returns Affect Your Shawnova Circle Points

Because Shawnova Circle rewards are tied to actual purchases, here's how returns interact with your points balance:

  • If you return a product and receive a refund: the points you earned on that purchase will be reversed from your Shawnova Circle balance.
  • If you receive store credit or a goodwill accommodation without returning the physical product: your originally earned points remain active and are not reversed.

8. Discretionary Exceptions

We reserve the right, in our sole discretion, to make exceptions to this policy — including extending return windows, accepting returns a supplier otherwise wouldn't, or offering store credit outside standard timeframes — on a case-by-case basis. These accommodations are offered at our discretion and do not obligate us to offer the same accommodation in future situations.

9. Order Cancellations

Because orders are transmitted to suppliers quickly to minimize shipping delays, cancellation requests can only be honored if the order has not yet been processed by the supplier. Contact us as soon as possible at support@shawnova.com if you need to cancel.

10. Your Consumer Rights

This policy is designed to work alongside, not replace, any consumer protection rights you have under your state's law. If your state provides return or refund rights beyond what's described here, those state-law rights control.

11. Questions?

We'd rather make this easy than technical. If anything about your order isn't right, reach out:

Email: Support@shawnova.com